ch999 Privacy Policy

Welcome to the ch999 platform. This Privacy Policy ("Policy") describes how ch999 ("we", "us") collects, processes, stores, and protects your personal information. By using our website, you are considered to have accepted the terms of this Policy.

The trust and safety of players in Bangladesh is our highest priority. We believe that transparency and accountability are the foundation of a lasting relationship. That is why this Policy explains in detail what we do and do not do with your information.

01Types of Information Collected

When registering and using services on the ch999 platform, we may collect the following types of information:

1.1 Identity Data

• Full name
• Date of birth (for age verification)
• National ID card or passport details (for identity verification)
• Gender

1.2 Contact Data

• Email address
• Mobile number
• Home address

1.3 Financial Data

• Payment method details (bKash, Nagad, Rocket, bank account information)
• Transaction history
• Deposit and withdrawal records

1.4 Technical Data

• IP address
• Browser type and version
• Device information (operating system, screen resolution)
• Session duration and navigation data

1.5 Usage Data

• Gaming history and preferences
• Bonus usage information
• Time spent on the platform

02How Information Is Collected

ch999 collects your information in several ways. The main methods are described in detail below:

2.1 Directly from you

You provide information directly during account registration, payment processing, identity verification (KYC), and when contacting our customer support team.

2.2 Automatically

When you visit our website, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This may include your browsing patterns and device-related information.

2.3 Through third parties

Limited information may also be received from identity verification service providers and payment processors (such as bKash, Nagad, Rocket, and banks), but only with your consent and in compliance with applicable law.

03Purpose of Using Information

ch999 uses your personal information for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and manage your account. This includes login security, password recovery, and account settings management.

3.2 Financial Transaction Processing

Information is needed to process deposit and withdrawal requests, manage bonus payments and wagering calculations, and resolve financial disputes. Our minimum deposit amount is ৳200 and our minimum withdrawal amount is ৳500.

3.3 Identity Verification & Fraud Prevention

Verifying identity through the KYC process, preventing money laundering, and protecting the platform and all players from fraudulent activity is our responsibility.

3.4 Customer Support

Your information is used to resolve your issues through 24/7 live chat and email, and to improve the quality of support.

3.5 Personalised Experience

Your gaming activity data is analysed to display relevant games and offers based on your preferences, and to ensure responsible gaming.

3.6 Legal Compliance

Information is retained to fulfil applicable legal obligations, respond to requests from regulatory authorities, and preserve evidence in legal disputes.

04Information Storage & Security

ch999 places the highest importance on the security of your information. We follow industry-standard security practices:

4.1 Encryption

Our website uses SSL (Secure Sockets Layer) encryption technology. This means all data transferred between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Access Control

Only authorised staff can access your information, and only for necessary purposes. All staff are required to comply with strict confidentiality agreements.

4.3 Server Security

Our servers undergo regular security audits. We keep information secure through firewalls, intrusion detection systems, and regular backups.

05Sharing Information with Third Parties

ch999 does not sell your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The financial information necessary to complete transactions is shared with authorised payment service providers in Bangladesh such as bKash, Nagad, Rocket, and banks. These providers are governed by their own privacy policies.

5.2 Identity Verification Services

Necessary information may be shared with an authorised identity verification service provider to complete the KYC process.

5.3 Legal Authorities

There may be a legal obligation to disclose information in response to court orders, legal proceedings, or valid requests from government authorities.

5.4 Business Succession

If there is any change to ch999's business structure (such as a merger or acquisition), information may be transferred after notifying users in advance.

Except for the reasons above, ch999 does not transfer your information to any advertisers, brokers, or unrelated third parties.

06Cookies & Tracking Technologies

6.1 What are cookies?

Cookies are small text files stored in your browser when you visit our website. They help make your visit more convenient and personalised.

6.2 Types of cookies we use

• Essential cookies: Required for the core functionality of the website — maintaining login sessions, security verification.
• Functionality cookies: Remember your preferences and settings, such as language preference.
• Analytics cookies: Monitor site usage to help improve the quality of our services.

6.3 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

07Your Rights

As a ch999 user, you have the following rights regarding your own information:

7.1 Right to Access

You can request at any time to find out what information we hold about you. We will provide full details within a specified timeframe.

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted ("right to be forgotten"). However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Restrict Processing

You can object to and request a restriction on the processing of your information for specific purposes.

7.5 Right to Data Portability

You have the right to request that the information you have provided be made available in a structured, commonly used format.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat.

08Protection of Minors

ch999 is for individuals aged 21 and above only. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we suspect that a user is under 21, we will immediately suspend that account and take steps to securely delete the related information.

09Data Retention Period

ch999 does not retain your information beyond the necessary period. The general guidelines are as follows:

9.1 While the account is active

All information necessary to operate the service will be retained for as long as your account remains active.

9.2 After account closure

Financial transaction records and KYC information will be retained for the period required by legal obligations, after which they will be securely deleted.

9.3 Marketing Communications

If you unsubscribe from marketing communications, your preference will be kept in our records solely to avoid sending you unwanted messages in the future.

10Changes to This Policy

ch999 reserves the right to amend this privacy policy as needed. For any significant changes, we will take the following steps:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For important changes, a notification will be sent to the registered email address.
• If you continue using the site after a change, you will be considered to have accepted the new policy.

We therefore recommend that you review this page regularly to stay informed about the latest policy.

11Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact the ch999 support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about the ch999 platform's terms and conditions, please read the Terms & Conditions page. To learn about responsible gaming, visit the Responsible Gaming page. If you have any questions, you can find answers on the FAQ page.