ch999 Terms and Conditions

1. General Terms

ch999 is an online gaming platform that provides various casino games, sports betting, and live gaming services to players in Bangladesh. These terms and conditions define the legal relationship between ch999 and its users.

These terms are written in Bengali and will be interpreted in accordance with the laws of Bangladesh. In the event of any ambiguity in language, ch999's decision will be considered final.

• These terms and conditions constitute a binding legal agreement between the user and ch999.
• Continued use of the platform will be taken as your automatic acceptance of the most recent terms and conditions.
• ch999 reserves the right to amend these terms and conditions at any time, and users will be notified of changes as early as reasonably possible.
• These terms and conditions should be read together with ch999's Privacy Policy and Responsible Gaming Policy.

2. Eligibility & Registration

To create an account and play on the ch999 platform, users must meet the following eligibility requirements.

2.1 Age Requirement

Users must be at least 21 years old to open an account on ch999. Account registration by minors is strictly prohibited. ch999 may request proof of identity for age verification at any time.

2.2 One Account Policy

Each individual may create only one account. If multiple accounts are found belonging to the same person, all accounts will be permanently closed and the associated balances may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of registration must be true, accurate, and complete. Providing false information will result in immediate account closure, and ch999 will bear no liability.

• Name and identity document details must be accurate.
• Payment method details must match the name on the account.
• Contact address and mobile number must be active.

3. Account Management

You are solely responsible for the security and proper use of your ch999 account. Keep your password and login details confidential and do not allow any third party to use your account.

If you suspect any unauthorized access, contact us immediately via live chat or by emailing [email protected]. You may also contact the support team to update your account information.

• Change your password regularly and use a sufficiently strong password.
• Review all account transactions periodically.
• Report any unusual activity on your account immediately.
• If you log in on a public or shared device, log out at the end of the session.

4. Deposits & Withdrawals

All financial transactions on ch999 are processed through secure SSL encryption. Accepted payment methods on our platform are bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

4.1 Deposit Limits

The minimum deposit amount by any method is ৳200. Deposits are generally credited to the account instantly.

4.2 Withdrawal Limits & Timeframes

The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 10 to 45 minutes.

• Account identity verification must be completed before making a withdrawal request.
• The withdrawal method must match the deposit method, and the name must also be the same.
• ch999 may temporarily place a withdrawal on hold in cases of suspicious activity.
• Winnings from bonuses must meet wagering requirements before withdrawal.

5. Bonuses & Promotions

ch999's current welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn a ৳1,500 bonus, giving a total balance of ৳2,500.

5.1 Wagering Requirements

A 15x wagering requirement applies to all bonuses. Wagering is calculated only on the bonus amount, not on the combined total of the deposit and bonus. Example: if you receive a ৳1,500 bonus, you must place ৳22,500 in bets before you can withdraw winnings from that bonus.

5.2 General Bonus Terms

• ch999's decision is final regarding eligibility to receive a bonus.
• Each user may use a promotion only once.
• In cases of bonus abuse or fraudulent activity, the bonus will be forfeited.
• ch999 reserves the right to change or withdraw any bonus offer at any time.
• Bonus balance cannot be withdrawn before the wagering requirements are met.

6. Gaming Rules

All games on ch999 are operated in accordance with fair play principles. Each game has its own rules, which should be read before starting the game.

• If a game's result is affected by a technical error, ch999 reserves the right to void that round.
• If a connection is lost after a bet has been placed in a game, the result recorded on the server will be considered final.
• In the event of any dispute regarding a game result, ch999's server logs will be the authoritative record.
• Exploiting any game software bug or glitch is strictly prohibited.

7. Prohibited Conduct

The following activities are strictly prohibited in the interest of the proper operation of the ch999 platform.

• Using the platform for money laundering or any other illegal purpose.
• Using multiple accounts to obtain bonus benefits.
• Using bots or automated software to play games.
• Colluding with other players to win by unfair means.
• Attempting to recover deposited funds through chargebacks or payment disputes.
• Exploiting system vulnerabilities or bugs for an unfair advantage.
• Threatening or harassing other users.

Involvement in any of the above prohibited activities will result in permanent account closure and the entire balance may be forfeited. ch999 will cooperate with law enforcement agencies as required.

8. Intellectual Property

All content on the ch999 platform — logos, designs, text, graphics, game software, and other elements — is the intellectual property of ch999 or its licensors. This content may not be copied, distributed, or used in any way without ch999's prior written permission.

• No third party may use ch999's brand name or logo.
• Downloading games or software from the platform is prohibited.
• Content from game provider companies is protected under the relevant agreements.

9. Limitation of Liability

ch999 makes every effort to operate a safe and reliable platform. However, ch999 is not liable in the following circumstances.

• Loss caused by the user's own negligence or error.
• Delays or errors caused by third parties (internet service providers, payment providers).
• Service interruption due to natural disasters, cyberattacks, or events beyond ch999's control.
• Loss resulting from the user's login details being disclosed to another party.

ch999's maximum liability shall in no case exceed the amount of the transaction in question.

10. Responsible Gaming

ch999 is firmly committed to responsible gaming. We want our users to play for entertainment and not fall victim to addiction or financial harm.

• You can set deposit limits, time limits, or self-exclusion yourself.
• If you experience any gaming problems, contact our support team immediately.
• ch999 may impose restrictions on an account if it identifies suspicious or problematic gaming behaviour.
• Gaming is strictly prohibited for anyone under 21 years of age.

To learn more about responsible gaming, please read our Responsible Gaming page.

11. Account Closure & Suspension

ch999 reserves the right to suspend or permanently close any account in the following circumstances.

11.1 Closure Initiated by ch999

• Violation of these terms and conditions.
• Suspected fraudulent activity or money laundering.
• Providing a false identity or incorrect information.
• Account belonging to a minor.

11.2 Closure Initiated by the User

If you wish to voluntarily close your account, please submit a request via live chat or by emailing [email protected]. Before the account is closed, make sure you have met all applicable conditions and withdrawn your available balance.

12. Changes to Terms

ch999 reserves the right to change, add to, or remove any part of these terms and conditions at any time. Users will be notified of significant changes by email or via a notice on the platform.

Continued use of the platform after updated terms have been published will be taken as the user's acceptance of the new terms. You are advised to always read the latest version of this page.